So, I have a recent experience with one of the discount airlines that I wanted to share. I haven’t even taken the flight yet at the time I’m writing this, but I already have issues. I’ve decided to not name them for reasons of my own, but I will say that you pay for carry on and they aren’t Spirit Airlines.
As it happens, there is assigned seating on this airline…but you don’t get assigned one when you buy the ticket. They pick for you unless you pay one of the many fees. My wife really is happier in an aisle seat, less claustrophobic, and they wouldn’t even guarantee our two tickets purchased together would be assigned adjacent seats if we didn’t pay the fee to pick our specific seats.
I hate cheapskate airlines.
Anyway, so we went online to pay the $12 seat fee and pick out seats. We did, but before we checked out my wife decided to change seats. No problem, right? After all, we hadn’t finished the transaction yet. We edited the cart to delete the ones we’d selected and picked two new ones. Then we went to check out…and discovered that we were scheduled to pay $24 instead of $12. That’s right, despite deleting the old seat assignment selection, we were being charged for four seat selections.
We only have two tickets.
Well, we just thought something was wrong…so we did it again. $36. We closed out the browser and tried again. $48. We closed the browser and deleted all temporary files. $60. We tried from a different computer. $72. $84.
I think you can see where this is going. Finally, we called. It took 45 minutes to get through on the phone…that time filled with a hold message saying how we could do all this stuff on their web site. Liars. Eventually we got through. The person on the phone had us try something again online ($96, remember that we still only have two tickets), before finally fixing this all up on her end.
What a mess. We finally have our assigned seats for the $12 we were supposed to have to pay, but it was definitely not worth what we had to go through to get them.
I’m a little nervous about what the flight is going to be like.