I don’t have a high opinion of the wifi on United flights right now. It seems worse than other airlines. I know others who had much worse experiences with their flights recently and it isn’t a huge deal, but it really seems kind of shoddy on the part of United. It doesn’t inspire much faith.
On my flight out I had problems, but they did something about it. I paid for wifi for a three hour flight and it stopped working after 2. They took care of it on their own though, sending out a refund on their own. My flight back was more problematic.
I tried to sign up for one hour. The wifi was so bad that the signup timed out and they said it didn’t go through. I realized there was more time left in the flight than I had thought, so I redid the request but for two hours. Turns out, both processed.
They charged me for both even though they said the first had not gone through.
Even better, the wifi was horrible. It worked decently about 30% of the time, and not at all about 50% of the time. I tried to send in a complaint through their system, but that failed four separate times. There was literally no way to complain and ask for a refund. It kept saying to correct “the error below,” but did not list an error. It was just as messed up as the wifi they were providing.
It isn’t a huge deal. The flight was pretty much on time, I didn’t have to pay for carry on luggage, and all that. No big turbulence issues. Still, if they want $5.99 an hour for wifi, I kind of expect it to work. I also expect the wifi purchasing system to work, and the complaint system to work for when it doesn’t.
All in all I was pretty unimpressed and am not sure I would ever recommend trying it again.